Click one of the links below to learn more about the benefit.
NRHA's Training Series | Industry Surveys | Additional Insurance Program | Bursaries and Scholarships |Occupational Health and Safety | Mystery Shopper Program | Buying Show | YardStick Magazine | Directory and Product Guide | Educational Training | Group Employee Insurance | Group Property Insurance | Deferred Profit Sharing | Retail Job Description Handbook | Government Relations | Long Distance Plans | Social Functions | Gas Cards
NRHA Training Program
The WRLA has partnered with the North American Retail Hardware Association to provide the
Independent dealers in Western Canada added product knowledge and training courses.
All courses are available online for employees to take according to their own schedules.
What you get with your NRHA Membership: As a member of the NRHA you have unlimited access to a number of valuable training and information resources provided through the members-only portion of NRHA.org These include:
NRHA's Basic Training Series
NRHA's new Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge training programs that include coursework, testing, instant grading feedback and a complete progress report for each student enrolled from your business. You get a fully administered training program up and running with very little effort. And, best of all, you can train an unlimited number of students at no additional cost. These courses are designed to help both new and existing retail sales associates gain the confidence they need to be successful on the sales floor or out in the lumber yard.
NRHA's Basic Training Courses Include:
- 11 Core Hardlines and 9 Building Materials Chapters
- Product Photos and Descriptions
- Frequently Asked Questions
- Up-selling and Add-on Selling Techniques
- Selling Skills
- Merchandising Techniques
Surveys such as wage and salary, business conditions, banking, and others as needed by our members, give you important, useful information to compare your company with others in the building supply industry.
HUB International STRATA Benefits (HUB STRATA) Programs
The following benefit programs are administered by HUB STRATA at preferred group rates and have been added to our suite of WRLA Benefits:
- Data Breach and Cyber Liability Insurance protects your business should a customers credit card breach or other data breach occur.
- Emerge Heath and Dental Services for Retirees and seasonal workers!
- MyCare Health Benefit Option offering Mayo Clinic Expertise in expert diagnosis and treatment options to employees and members! (New!)
- Income Assistance program that provides a tax-free monthly benefit for families of employees, upon death of a member or employee. (enter code “T1050–2” to receive preferred rates).
- Pet Health Insurance for dogs and cats (Enter “Western Retail Lumber” for discounts)
- World-Wide Hotel and Car Rentals (New!)
- Travel Health, Trip Cancellation and Interruption Insurance
- National Car Rental Program
- Enterprise Car Rental Program (Corporate Code “NAC6014” PIN “STR”)
- Cellular Out-of-Country SIM card program (New!)
Bursary and scholarship awards are available to university, college and technical students. Owners, employees and dependents of member firms are eligible.
This procedure manual is a guide and resource only. It might be a good idea to keep the attached file as your master template document to refer to after modification.
The spots to insert your company name are in red. Read the document carefully and modify to your specifications.
Professional shoppers who know what to look for, what to ask, will conduct an honest and fair evaluation of your business. Click on the link below to download the Registration Form, then complete and fax in to the
Ringers Telephone Mystery Shopping Service
This phone call service provides a great opportunity for your business to make a positive impression. Our business partner, Ringers,will perform audits to measure the level of customer service of employees. This is done through the completion of reports, recordings and data summarization.
√ Handle telephone inquiries in an efficient, accurate and professional manner.
√ Effectively answer commonly asked questions in a way that will draw callers into your store.
√ Use proper telephone etiquette when communicating with customers.
Each year in January, Buying Show provides an industry buying show where suppliers have the opportunity to network with retailers to showcase and sell their products. The Show features quality speakers, the annual general meeting, all complimented by an excellent, entertaining social program.
Published six times a year – this magazine provides leading edge information on business practices, new technology, trends, new legal and legislative issues, and new products and services that impact the building supply industry on the Prairies.
Direct to you inbox once a week – this brief newsy letter provides quick industry news and WRLA membership updates.
WRLA TV & Videos
Stay current with what's happening in your industry by watching WRLA's monthly video updates and members videos.
The most comprehensive information source available for the building supply industry. The Annual Industry Directory & Product Guide is a must-have year-round reference manual for retailers and associates.
Education and training is an important factor these days in hiring and retaining employees. Seminars are offered throughout the year in selected cities on the Prairies. Education rebates are available.
A group employee benefit plan can be another important factor in attracting and retaining employees.
You can expect excellent service at a competitive price when it comes to the WRLA Group Property Insurance Plan.
Deferred Profit Sharing Plans permit employees to share in their company’s success through employer contributions. A tax saving strategy to better protect your business and reward your employees.
The WRLA has developed a list of job descriptions specific to the building supply industry composed from various sources to assist storeowners and managers.
The CRBSC is recognized in Ottawa as the national and unified voice of the lumber and building materials industry in Canada. By participating actively in the Government Relations initiatives of the CRBSC, the WRLA ensures that the views of its members receive full consideration.
With the cost of telecommunications increasing, the WRLA has introduced a very simple design and low cost program with no extra plan fees, subscription fees, extra numbers to dial or contracts to sign.
WRLA sponsors a variety of social functions, including three golf tournaments each year. Support is also given to additional tournaments held by other industry related associations.
High security cards offering choices between single/multi users, vehicle or station assigned cards. Offering discounts on gasoline and diesel credit card purchases, a graded pricing system benefiting high volume users, flexible invoicing and payment options, and more!