Membership Benefits

Click here to download the WRLA Benefits of Membership 

Click one of the links below to learn more about the benefit.

NRHA's Training Series | Industry Surveys | Additional Insurance Program | Bursaries and Scholarships |Occupational Health and Safety | Mystery Shopper Program | Prairie ShowcaseYardStick Magazine | Directory and Product Guide | Educational TrainingGroup Employee Insurance | Group Property Insurance | Deferred Profit SharingRetail Job Description Handbook | Government Relations | Long Distance PlansSocial Functions | Gas Cards

 


 NRHA

NRHA Training Program

The WRLA has partnered with the North American Retail Hardware Association to provide the
Independent dealers in Western Canada added product knowledge and training courses. 

All courses are available online for employees to take according to their own schedules. 
What you get with your NRHA Membership: As a member of the NRHA you have unlimited access to a number of valuable training and information resources provided through the members-only portion of NRHA.org  These include:

NRHA's Basic Training Series

NRHA's new Basic Training Course in Hardware Retailing and Basic Training Course in Building Materials Retailing are comprehensive product knowledge training programs that include coursework, testing, instant grading feedback and a complete progress report for each student enrolled from your business. You get a fully administered training program up and running with very little effort. And, best of all, you can train an unlimited number of students at no additional cost. These courses are designed to help both new and existing retail sales associates gain the confidence they need to be successful on the sales floor or out in the lumber yard.

NRHA's Basic Training Courses Include:

  • 11 Core Hardlines and 9 Building Materials Chapters
  • Product Photos and Descriptions 
  • Frequently Asked Questions 
  • Up-selling  and Add-on Selling Techniques
  • Selling Skills
  • Merchandising Techniques

Click here to download the "How to get started with Product Knowledge Training in your Store"

www.nrha.org


Industry Surveys

Surveys such as wage and salary, business conditions, banking, and others as needed by our members, give you important, useful information to compare your company with others in the building supply industry.
  


Additional Insurance Program

Emerge Benefits Program

This program, administered through Strata Benefits, provides assistance with placing INDIVIDUAL Health, Dental and Travel Insurance for the growing number of RETIREES as well as the PART TIME EMPLOYEES THAT ARE INELIGIBLE for Group Insurance. Premiums are 100% paid for by the Employee or Retiree and no administration is required of the Employer.

Innovative Benefits including;  Car and Truck Rentals, Mortgage Broker Service, Pet Health & Dental Insurance and Travel Health/Trip Cancellation.  These programs, in partnership with Strata Benefits, are available to WRLA members only at preferred group rates.  

Emerge - Strata Benefits Program Information

Cick here to read theYardStick article on "Employee Benefits in Canada - A Grey Area"

To access these programs, click here and log on using the following information:

User name: wrla Password: member

Also included in this package is the very successful WRLA Long Distance program that now includes Conference Calling and Web-Conferencing.

National Car Rental Program -  Click here to download more information.


Bursaries and Scholarships for Employees and Dependents

Bursary and scholarship awards are available to university, college and technical students. Owners, employees and dependents of member firms are eligible.

Click here for more information.


Occupational Health and Safety Policy 

This procedure manual is a guide and resource only. It might be a good idea to keep the attached file as your master template document to refer to after modification.

The spots to insert your company name are in red. Read the document carefully and modify to your specifications.

Click here to download the Procedure Manual

Click here for Provincial References


Mystery Shopper Program 

Professional shoppers who know what to look for, what to ask, will conduct an honest and fair evaluation of your business.  Click on the link below to download the Registration Form, then complete and fax in to the
office at 204-947-5195 or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.  

Click here to download the Registration Form

Click here for complete details

Click here to download the Sample Report
 


Ringers Telephone Mystery Shopping Service

This phone call service provides a great opportunity for your business to make a positive impression.  Our business partner, Ringers,will perform audits to measure the level of customer service of employees. This is done through the completion of reports, recordings and data summarization.

Learning Objectives

√ Handle telephone inquiries in an efficient, accurate and professional manner.
√ Effectively answer commonly asked questions in a way that will draw callers into your store.
√ Use proper telephone etiquette when communicating with customers.

Click here to download the Ringer Telephone Registration Form

Ringers Telephone Mystery Shopper Program Information Sheet
 


WRLA’s Exclusive Prairie Showcase Buying Show & Annual Convention 

Each year in January, Prairie Showcase provides an industry buying show where suppliers have the opportunity to network with retailers to showcase and sell their products. Prairie Showcase features quality speakers, the annual general meeting, all complimented by an excellent, entertaining social program.


The YardStick  - Industry News Magazine 

Published six times a year – this magazine provides leading edge information on business practices, new technology, trends, new legal and legislative issues, and new products and services that impact the building supply industry on the Prairies.


ToolBox eNewsletter

Direct to you inbox once a week – this brief newsy letter provides quick industry news and WRLA membership updates.


WRLA TV & Videos 

Stay current with what's happening in your industry by watching WRLA's monthly video updates and members videos.

Click here to watch our current videos


Annual Industry Directory & Product Guide 

The most comprehensive information source available for the building supply industry. The Annual Industry Directory & Product Guide is a must-have year-round reference manual for retailers and associates.

Click here to order additional copies of the 2013-2014 Directory.


Educational Training 

Education and training is an important factor these days in hiring and retaining employees. Seminars are offered throughout the year in selected cities on the Prairies. Education rebates are available. 


Group Employee Insurance Benefit Plan 

A group employee benefit plan can be another important factor in attracting and retaining employees.


Group Property Insurance Plan 

You can expect excellent service at a competitive price when it comes to the WRLA Group Property Insurance Plan.


Deferred Profit Sharing Plan 

Deferred Profit Sharing Plans permit employees to share in their company’s success through employer contributions.  A tax saving strategy to better protect your business and reward your employees.

Click here to download the brochure.


Free Career Opportunities, For Sale & Wanted Postings 

Members can post Career Opportunities, For Sale & Wanted ads directly on the WRLA website – at no charge!

 


Retail Job Description Handbook 

The WRLA has developed a list of job descriptions specific to the building supply industry composed from various sources to assist storeowners and managers.

Click here to download the Handbook.


Government Relations Advisor

The CRBSC is recognized in Ottawa as the national and unified voice of the lumber and building materials industry in Canada. By participating actively in the Government Relations initiatives of the CRBSC, the WRLA ensures that the views of its members receive full consideration.

Click here for initiatives which might effect you or your business.


Long Distance Telephone Plan 

With the cost of telecommunications increasing, the WRLA has introduced a very simple design and low cost program with no extra plan fees, subscription fees, extra numbers to dial or contracts to sign.

Click here to download more information


Social Functions 

WRLA sponsors a variety of social functions, including three golf tournaments each year. Support is also given to additional tournaments held by other industry related associations.


Commercial Gas Cards - Petro-Canada SuperPass  

High security cards offering choices between single/multi users, vehicle or station assigned cards. Offering discounts on gasoline and diesel credit card purchases, a graded pricing system benefiting high volume users, flexible invoicing and payment options, and more!

Click here to download the Petro-Canada Program

Click here to download the WRLA Super Pass Application Form