Courses
Become a leader in the industry, learn new skills, or update your knowledge, there's always room to grow.
The WRLA, on behalf of the Canadian Retail Building Supply Council, would like to announce a new training program for managers and owners of retail hardware and home improvement stores.
This industry recognized management training program will develop the skill set needed by the new generation to successfully compete in the marketplace.
Click here to view the Home Improvement Retailer Management Certification Program brochure
Click here to download the Online Course Modules
Click here to download Course Summary with Application Form
Education Member Rebate Program
Due to the wide distribution of members across the prairies, the north and NW Ontario, member rebates are available to offset the cost of travel and expenses to attend these courses. Please note that courses must be paid in full by course date, and rebate forms sent to the WRLA office no later than 30 days from course completion date.
Click here for complete Education Rebate information
Click here to download the Education Course Rebate Form
Click here to download the Travel Expense Rebate Form
WRLA EDUCATION COURSE Fee Summary
ONE DAY COURSE - $250 WRLA MEMBER
ONE DAY COURSE - $350 WRLA NON-MEMBER
TWO DAY COURSE - $500 WRLA MEMBER
TWO DAY COURSE - $700 WRLA NON-MEMBER
Presented by The WRLA & LBMAO in association with EAGL Enterprises:
Features:
Computer-based voice-over
Multi-media training
Simple user interface
Requires no computer experience
Self-Paced: learn through repetition and repeat the program as often as needed
Easy to schedule: train and certify each new employee before they start work
Cost Effective: no instructors needed, minimal administration time
REDUCE STRESS! Always be prepared for audits!
Modules:
1. Understanding the Occupational Health & Safety Act
2. Understanding Bill C-45
3. Joint Health & Safety Committees
4. Accidents/Incidents Investigations
5. Workplace Inspections
6. Implementing Workplace Safety
Click here for complete details and registration
The program is structured on a progressive basis, starting with Estimating Fundamentals - Decks and Garages, Estimating for Residential Construction and ending with a Advanced Estimators Forum. There will be an exam and certificate awarded at the end of each level. Upon completion of the three core courses the student will be awarded a "Professional Estimator" certificate.
Estimating Fundamentals - Decks and Garages (2-day course)
February 6 - 7 Leduc, AB - click on this link to register online
COURSE OUTLINE
- Applying math to estimating - thought processes
- Estimate vs. Quotation
- Dimensional lumber and basic building material components
- Decks.
- Understanding roofs and pitch
- Detached garage material estimating
- Understanding hip roofs or hip roof basics.
- A step-by-step workbook is included and is yours to keep for future reference.
- There will be a examination at the end of this course.
Estimating for Residential Construction (2-day course)
February 8 - 9 ~ Leduc, AB - click on the link to register online
To participate in this course, you should have completed the 1. Estimating Fundamentals or should have experience with small project estimating at the customer service counter, or job-site experience in residential construction.
COURSE OUTLINE
- Quotations vs. Estimate
- Disclaimers
- Structural Specifications
- Math Skills Review
- Understanding roofs
- Calculating waste factors
- Reading and understanding blueprints
- Getting started with your "take-off"
- Checklist of building materials for take-off
- Foundation, Beam, Floor system, Stairs, Exterior walls, Interior walls, Roof system
- Exterior finish and Interior components
- Qualifying your customers
- Estimating strategies
- Estimating tables and charts
- A step-by-step workbook is included and is yours to keep for future reference.
- There will be a examination at the end of this course
Advanced Estimating (1-day course)
To participate in this course you must have completed the course 2. Estimating for Residential Construction.
February 10 ~ Leduc, AB - click on this link to register online
Advanced house estimating covers various advanced scenarios that an estimator will encounter in the field. This course gives the student estimators an open forum to discuss “tricky” house plans and general concerns in the field. Practical exercises will be completed on the various sections for hands on training purposes.
A step-by-step workbook is included and is yours to keep for future reference. There will be a examination at the end of this course.
Click here for detailed information
Click here for Online Registration
March 6 -7 Module One - Management Skills
March 8 - 9 Module Two - Human Resource Management
March 12 - 14 Module Three - Financial Management
March 15 - 16 Module Four - Inventory Management
March 19 - 20 Module Six - Purchasing
March 21 - 22 Module Five - Strategic Retail Marketing
All Courses are in Edmonton, AB
The purpose of these “how to” seminars is to increase the product knowledge and comfort level of anyone in a position of having direct contact with customers in the store. Having knowledgeable, trained staff working for you will allow your business to provide even better exceptional customer service.
Customer service is much more than just greeting and selling to a customer; it is about attitude, education, knowledge and showing you care. Good customer service is learnt and is not a natural talent. Dedication to customer service and retail excellence means integrity, commitment, reliability, initiative and cooperation. Helping the customer find products they are looking for is not enough if you want to set yourself apart from your competition. As a team, you must create a memorable experience for every one of the customers. You must develop relationships that will distinguish yourselves from your competitors.
Forklift Operator Safety Training
Effective March 1, 2011
Contact the AR Williams closest to you for course details - see below for locations
The “Train the Trainer” program is available for WRLA member companies looking to be proactive in their own facilities.
The A.R. Williams training programs are tailored to your specific application with flexibility as to venue and timing.
Effective March 1, 2011
Click here for complete details
Contact the AR Williams closest to you for course details- see below for locations
Calgary |
Lethbridge |
Medicine Hat |
Red Deer |
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210 Faithfull Crescent |
3632-14 Avenue N |
#1 – 1771 30 St. S.W. |
#10, Burnt Park Drive |
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Ph: (306) 933-3383 |
Ph: (403) 327-4611 |
Ph: (403) 527-5563 |
Ph: (403) 341-4091 |
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Les Klassen |
Darryl Baczuk |
Welland Olynuk |
Byron Sutela |
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Edmonton |
Lloydminster |
Grande Prairie |
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9412 – 51 Avenue |
(call Edmonton location) |
8906B - 92 Street |
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Ph: (780) 432-6262 |
Ph: (866) 254-3011 |
Ph: (866)254-3011 |
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Mike Payne |
Mike Payne |
Mike Payne |
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Regina |
Saskatoon |
Winnipeg |
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505 Park Street |
210 Faithfull Crescent |
Unit 7 1651 Notre Dame |
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Ph: (306) 721-4608 |
Ph: (306) 933-3383 |
Ph: (204) 233-1611 |
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Bob Wolbaum |
Les Klassen |
Rob Cook/Rob Hines |
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Duane Gwilliam |
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Questions? Call Grace at the WRLA office at 1-800-661-0253 ext. 2 |
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Click here for Rebate information
Installed Sales is becoming more prominent in many retail operations. It offers a viable alternative to the reduction in margins, which the industry has seen in the last few years. In order to successfully evaluate Installed Sales and its feasibility for your company, it is necessary to understand: personnel structures, systems and policies, organization and management, advertising and promotion.
This full day, educational workshop, addresses these core issues and more. Research shows the home improvement and remodelling markets now equal or exceed new home construction in many areas. Consequently, a vast, less volatile market is waiting for aggressive dealers. Additionally, many new home builders are looking for a dealer who offers their products installed. This has proven to ease the search for qualified sub-contractors, provides stable pricing and quality installations. These trends have resulted in many retail dealers offering installation services to their customers, both retail and new construction.